VERY IMPORTANT: PLEASE ENSURE THAT ALL TERMS AND CONDITIONS ARE READ AND
UNDERSTOOD BEFORE ACCEPTANCE OF QUOTATIONS OR SAMPLES OF ARTWORK
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DESIGNING & PRINTING SERVICES: Designing will be started after the quotation has been accepted by the client & deposit has been received.
Xquisite Graphics does not accept responsibility for any errors on completed work after the sample has been signed off by the client.
Although you may have supplied us with a sample, it is humanly possible for us to make a mistake; therefore it remains your responsibility to
ensure that all details &
numbers are correct before approval of the sample.
All orders will be on hold until written approval is received from the client.
NB!! Logos & Graphics on samples are under "all rights reserved copyright" and permission.
All Artwork remains the property of Xquisite Graphics until paid for in full, and may not be used, copied or distributed to other suppliers without permission. Doing
so might result in legal action. Permission to use a Logo or Design should be obtained from Xquisite Graphics.
Original artwork (Corel Draw/High resolution pdf) can be obtained from Xquisite Graphics @ a fee. Please contact us for a quotation.
Original artwork will be supplied to the customer on CD/USB only with proof of full payment by the client.
ESTIMATED PRODUCTION TIME LINES:
We make every effort to deliver goods within estimated time scales, however delays are occasionally inevitable due to unforeseen factors as
stated under
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QUOTATIONS - PROCESSED WITHIN 48 HOURS.
ARTWORK & SAMPLES - WITHIN 48 HOURS after acceptance of quotations and receipt of deposit.
BUSINESS CARDS - 48 HOURS after approval of samples and receipt of deposit.
PRINTING WORK - APPROX 5-10 working days after approval of samples and receipt of deposit.
SIGNAGE - APPROX 10-15 working days after approval of samples and receipt of deposit.
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PROPERTY, RISK & RETURNS:
Xquisite Graphics does not take responsibility for any colour changes, spelling errors, layout mistakes or size deviations when artwork is supplied by the client.
All Goods remain the property of Xquisite Graphics until paid for in full. Artwork, stickers, signboards, vehicle wrapping etc, will be removed from the client’s premises
should outstanding
payments not be made in accordance to the above agreed payment terms.
Until delivery of Goods to the client, Xquisite Graphics shall keep the
goods in it’s possession and control, intact and in good condition.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
In case of any discrepancy between goods delivered & goods ordered, the customer must advise Xquisite Graphics within (1) working day of receipt
of the goods.
The customer must hold the goods & make them available for inspection/collection by Xquisite Graphics or it's representatives on request.
Xquisite Graphics will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered
and the goods
ordered unless the
customer gives written or email notice of a claim to Xquisite Graphics within one working day of delivery or
expected delivery.
Damaged Goods must be returned to Xquisite Graphics within 10 business days at the Consumer’s risk and expense.
The Consumer may not
return the goods if the
goods have been
partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or
embedded within, other goods or property.
Xquisite Graphics will return any payment received from the Consumer within 15 business days after receiving such notice or receiving the
returned goods.
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QUOTATIONS: All Quotations are valid for 30 days and is subject to change should:
Material received from suppliers be incomplete or not in accordance with the details of the quotation,
The availability and ruling price of stock,
Overtime be necessitated by staff to meet deadlines,
Special packaging, binding or delivery arrangements be requested by the client.
DELIVERY:
Please note that should you prefer not to collect, an additional fee for delivery will be charged as follows:
Pretoria (City Centre) = R50
Pretoria (Surrounding Areas) = R120
Johannesburg = R150
PAYMENTS: A 50% DEPOSIT IS REQUIRED UPON ACCEPTANCE OF QUOTATIONS.
Outstanding balances to be paid COD on delivery.
No Deliveries will be done unless Proof of Payment has been received by Xquisite Graphics.
Only EFT or Cash Payments is accepted.
No delays or extensions on payments will be granted.
Interest of 10% will be charged weekly on overdue accounts until paid in full.
Xquisite Graphics is not VAT registered, therefore no VAT is charged on goods and services.
WEBDESIGN AND HOSTING SERVICES:
Final Activations on Websites will only be done after full payment has been received.
Hosting Services of Websites are pre-paid and monthly premiums should be paid by the 2nd day of each month.
Accounts not paid within 3 working days after activations will be terminated immediately.